These are the most common
questions that have come through our support channels.
AGREEMENT QUESTIONS
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Do
I Need To Have A Business?
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No, you don't need to have a
business to become a Sales Agent. For tax purposes , we
would prefer you to have a business or a personal ABN.
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Why
Are Domain Names & 'Added Extras' Not Included In
Commissions?
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The domain name and hosting
industry is very competitively priced. Unfortunately there
is simply not enough profit margin to include these elements
in commissions.
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What
If I Don't Refer Anyone To You Within A 12 Month Period?
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We require you to be an active
participant in the Sales Agent program. If there is no
activity on your account for a 12 month period, we will
assume that you are no longer interested in referring
customers to us and your account will be closed.
If you are concerned your account will be closed, please
contact us and we will ensure it remains open and active.
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Why
Can't I Have More Than 1 Sales Agent Account?
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We prefer to keep things
simple. Having more than 1 account complicates the
commission calculations and adds extra work for our Accounts
Department.
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I
Already Have A Hosting Account With You. Can I Still Become
A Sales Agent?
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Yes absolutely! Each time you
refer a new customer to us, please tell us you are a Sales
Agent so that we can credit your Sales Agent account.
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HOW DO I ... QUESTIONS
| How
do I Sign Up A New Customer? |
Online Sign Ups
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Sign up your client through our
online
form as normal. Select 'Sales Agent' from the 'How did you
find us' section and enter your name.
Or you can email us and tell us that
you have put through an order. Please tell us your full name
and the details of the order (client name, hosting plan,
domain name etc).
We will then reply to your email
stating that you have just earned 15% of that hosting plan!
Phone Sign Ups
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1) If you call us, tell us that you
are a Sales Agent and you are signing up a client.
2) If your client calls us, make sure
they tell us that YOU referred them. We will then email you
and inform you that you have earned 15% of their hosting plan
by referring them.
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| How
Do You Track Visitors From My Website? |
All links from your website to
ours must be:
https://www.secure-vault.com/~valuehosting/aff.php?ID={{login}}
Replace {{login}} with your
login/username. An example of this is available in the Images
& Ads section.
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PAYMENT QUESTIONS
| When
Do I Get Paid? |
You will be paid whenever
you make a request for payment. Please do not request
payment more often than once per month. This is to
decrease the workload on our Accounts Department.
If you
have an ABN, you must issue a Tax Invoice for commission
payable. All commissions are fully inclusive of GST.
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| Can
I Get Paid Cash? |
No sorry. For tax purposes
all payments must be accounted for. Payments are made via
Cheque only. Cheques are issued in Australian Dollars.
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| As
A Sales Agent, Can I Get A Discount For My Own Web Hosting
Account? |
We have decided not to
allow Sales Agents from receiving credit for their own web
hosting accounts. This is to limit abuse of the Sales
Agent program, which is designed to be a tool for
referring new customers to us.
However, you can use existing credit from your Sales Agent
account to purchase web hosting with us.
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