Pre-Purchase FAQ

  Pricing and Payment Options
 
- Why are some Web Hosts cheaper than Value Hosting Australia?
- What is the minimum payment cycle?
- What payment options do you offer?
- Do you offer any discounts if i pay yearly?

  Hosting Plans


- If I want to upgrade my hosting plan to the next plan, will I incur extra fees?
- When can I expect my new hosting account to be ready?
- Do you provide website statistics?
- How often do you backup data on your servers?
- Can I host any type of website I choose on your servers?
- Do you have an anti spamming policy?
- Can I transfer my existing site to your servers?
- Are your support areas hard to follow or understand?
- Will I get quick responses to my requests?
- What is the setup/ordering process?

  General Questions


- Am I getting value for money?
- Can you host international domain names (co.uk, .jp, .ca etc)?
- Do you provide internet dialup access?
- Do you register domains?
- Can you design my website?

  Technical Questions


- Do you support Java Servelets?
- Do you support ASP and MS Access Databases?
 

  About Value Hosting Australia


- My business is unique. Do you have the experience and know-how to deliver a solution that will generate results for me. Do you have a track record to make me feel confident in your hosting solutions?
- Are you up to date in changes and advances in technology that will effect your business?
- How do I know you will deliver what you state you will?
- How long have you been in business for, and can I trust that you won't close down?



 

PRICING AND PAYMENT OPTIONS

Why are some Web Hosts cheaper than Value Hosting Australia?
 
Our hosting prices are determined from our carefully structured network. Some hosts are able to provide cheaper services on cheaper, less reliable, less secure equipment, however we have not compromised on the stability of our network.
We have backup servers, redundant network connectivity, power generators, technical staff, business affiliations with industry players, domain names, secure certificates and a whole lot more.
This combination of elements positions us in a very secure and safe business environment to ensure our business continues to run successfully, long after the cheaper web hosts have fallen over and disappear.

Naturally, you wouldn't want to trust your website to an unsecured and unreliable web host!
 

What is the minimum payment cycle?
 
The minimum payment cycle is 3 months. You can also pay every 6 months or 12 months.
 
What payment options do you offer?
 
- Credit Card

Using your credit card online is safe! We use a 128bit encrypted secure server connection through to our  payment gateway. We accept major credit cards including Visa, MasterCard, American Express (AMEX).

- Direct Debit

If this option better suits you, you can deposit the amount through any Bank in Australia. Here are our account details.

Zip Labs
BSB: 063 167
Acc #: 1069 2110
Commonwealth Bank

** Please note hosting accounts are set up after payment is received and verified.
 

Do you offer any discounts if I pay yearly?
 
To encourage you to host with us for a longer period, we offer discounts for customers signing up on a yearly payment cycle. The discount is worth 2 months free!
 

HOSTING PLANS

If I want to upgrade my hosting plan to the next plan, will I incur extra fees?
 
If / when you upgrade to a different hosting account, we simply perform an account adjustment to allow for future billing to reflect your new hosting account charges. All our plans, whether new or modified, includes free setup.
 
When can I expect my new hosting account to be ready?
 
Typically we set up new hosting accounts on the same day as ordering. Upon activation, we will email you all the necessary information to ensure your initial webpage and email setup are fast moving and trouble free.  It can take upto 48 hours for your domain to fully 'point' to our server, however in the interim you have full server access to upload your site and customise all required settings.
 
Do you provide website statistics?
 
All our hosting customers receive the 'Webalizer' statistics package for free. The Webalizer tool displays constantly updated data, logging visitors, what they are looking at, when they are visiting, where they came from and much more. 
 
How often do you backup data on your servers?
 
Using the latest 'hot backup' technology, we perform daily AND weekly backups to ensure maximum protection of your data and website. There is no server downtime during this process!
 
Can I host any type of website I choose on your servers?
 
You are prohibited from storing, distributing or transmitting any unlawful material. Examples of unlawful material include, but are not limited to, threats of physical harm, child pornography, and copyrighted, trademarked and other proprietary material used without proper authorization. Pornography and sex-related merchandising, or links to such material, even if legal, are not acceptable uses of Value Hosting Australia's servers. For more information please refer to our Acceptable Use Policy and Privacy Policy.
 
Do you have an anti spamming policy?
 
Yes. We treat all matters relating to spam and spamming extremely seriously. This is to ensure mail server stability and to prevent our servers from being blacklisted. More information can be found be reading our Acceptable Use Policy and Privacy Policy.
Please note that Matt's Formmail script is banned on our server. This script can easily be exploited by spammers, and will be removed from your account if found.
 
Can I transfer my existing site to your servers?
 
If you are currently hosted by another company and wish to move your site to our servers, this process does not incur any additional fees and we will assist you in the process.
 
Are your support areas hard to follow or understand?
 
We try to make it as clear as possible, however, if you get confused, this is understandable, particularly if you are starting out. If this happens please don't hesitate to contact us so we can assist further.
 
Will I get quick responses to my requests?
 
We aim to respond to email requests as soon as we receive them, but usually within 4 hours.
 
What is the setup/ordering process?

 
1) Select a hosting plan that suits you;
2) Choosing a preferred payment option;
3) Registering domain if required;
4) Signing up via our online or offline forms.

Accounts are setup the same day of payment being received. You are then ready to upload and use your hosting account. Domain delegation (when your domain is actually visible in the browser) can take upto 48 hours, subject to the time it takes for worldwide internet routers and registers to update.
 

GENERAL QUESTIONS

Am I getting value for money?
 
Before setting up Value Hosting Australia, we conducted a thorough industry and competitor analysis. In fulfilling our goals and objectives, we remain committed to offering the best value and highest quality hosting services. To put it simply, if we charged any less than we do, we wouldn't be able to offer the support and services we do and other areas would lose their profound level of technical excellence.
 
Can you host international domain names (co.uk, .jp, .ca etc)?
 
Yes, we can. Our servers are flexible to host all varying types of domains from around the world.  
Do you provide internet dialup access?
 
No we don't. If you require internet access, please find a local provider in your area. 
 
Do you register domains?
 
We certainly do. We can register all top level (.com/.net etc) and .au domains. Visit our domain registration area at http://domains.valuehosting.com.au

Can you design my website?
 
Yes, Please contact us and we will organise a web designer to discuss your requirements. We can offer affordable web design and hosting packages.
 

TECHNICAL QUESTIONS

Do you support Java Servelets?
 
We do not support JAVA Servelets, JSP and J2EE because we are not running JAVA Servers. Simply, JAVA Servelets, JSP and J2EE run all of their processes on the server and then push the results to the user. As such, they require server side software to be running as a daemon to do the work.

However; we do allow JAVA, Jscript, J++ and JAVA Applets. Why? Because all of these run their processes on the user side.
 
Do you support ASP and MS Access Databases?
 
Yes, we now host Windows servers that support ASP, MS Access and lots of other features. 
 

ABOUT VALUE HOSTING AUSTRALIA

My business is unique. Do you have the experience and know-how to deliver a solution that will generate results for me. Do you have a track record to make me feel confident in your hosting solutions?
 
We have been involved with internet technologies and hosting for many years now, having hosted sites and built countless websites for industry professionals. We have the skills, experience and resources to meet the needs of businesses requiring world class hosting functionalities. The director of Value Hosting Australia holds Bachelor of Engineering (Telecommunications and Networks) degrees with a vast background in internet technologies.
Please read more about us here
 
Are you up to date in changes and advances in technology that will effect your business?
 
Our team continually undertakes research and develop further through liaising and comparing with other hosting companies, evaluating industry journals and other new media research and learning avenues.
 
How do I know you will deliver what you state you will?
 
We aim to uphold the highest integrity in only displaying the facts about our company and related products and services we have. We sincerely practice "honesty is the best policy" and will always remain truthful and open to all potential and current clients. If you believe we have not provided what we have stated on our website or any other official publications, we will refund your money within 30 days of signing up.
 
How long have you been in business for, and can I trust that you won't close down?
 
Our web hosting business began in 1998 and amongst other areas, began running similar hosting services on a smaller scale. The company director has extensive experience in business management and hold Engineering degrees in Telecommunications and Networks. In 2002, the company had developed more knowledge skills and expertise in hosting services. Our parent company made a decision to set up an exclusive hosting division and strive to make its hosting services and domain registration more value for money. It was through this natural business progression that Value Hosting Australia was formed. We are not here to make a quick dollar, but rather for the long haul and grow with the industry and our clients to strive to continually offer remarkable and value added hosting services.
 
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