Spam Filtering

Spam is so frustrating and annoying! We have installed Spam Assassin on our servers. This software allows users to filter out all unwanted spam, by either deleting it entirely or by renaming the subject so that you can delete at your own discretion.

Here are the steps to enable Spam Filtering on your mailbox. Please note that Spam Filtering will ONLY work with mailboxes, not redirections! 

1) Login to the Hosting Control Panel (in the header above)
2) Click 'Mail'
3) Click on the mailbox name you want to configure.

You will notice that 'Spam Filter' is greyed out and you cannot select it yet.
4) Click on 'Mailbox'
5) Tick the box next to "Enable spam filtering", then click OK.

Now 'Spam Filter' is enabled.
6) Click on 'Spam Filter'

This is the configuration screen.

Spam filtering

When Spam Assassin scans incoming emails to determine whether it is spam, the email is given a ranking. A higher ranking means the email is most likely spam. The "Hits Required" box is this level of ranking. 

You can then choose what to do with the email once it is determined to be spam. You can either delete it entirely or rename the subject line so that you can delete at your own discretion.

We recommend changing the "hits" to 4 or 3!

For example, if you set the "Hits" to 6, any email with a lower ranking will NOT be treated as spam. Therefore, even an email with a rank of 5.9 will get through to you.
Please do not set this ranking lower than 3. Normal non-spam emails may be deleted!

As a general guide:

3 - 5 Hits = Large majority of spam will be detected but potentially some legitimate emails too.

5 Hits = Most spam detected - default setting. Almost all legitimate emails will get through to you.

7+ Hits = Less spam detected. You will receive most spam emails.

7) UNTICK "Use server wide settings" box.
8) Click "Set"

That's it! You have setup Spam Filtering. 

There are more advanced options such as whitelists and blacklists. You do not have to configure these, but if you want to be vigilant with your spam filtering:

The Whitelist is where you add email addresses that you DO want to come through to you, no matter how many "Hits" it receives.

The Blacklist is where you add email addresses that you DO NOT want to come through to you, no matter how many "Hits" it receives.

Still Not Sure ?
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