Web Hosting Technical Support :: Domain Hosting, Reseller Web Hosting Australia, Domain Registration | Value Hosting Australia

External access to mySQL is disabled by default as a security measure.
 

/home/httpd/vhosts/yourdomain.com/httpdocs/
or
/var/www/vhosts/youdomain.com/httpdocs/

Replace "yourdomain.com" with your actual domain name.
 

# convert
/usr/bin/convert
 

where you must replace 'yourdomain.com' with your domain name.

eg, d:\inetpub\vhosts\valuehosting.com.au\httpdocs\database.mdb
 

 
This information was sent to you in the Account Activation email:

Log into the Administration Control Panel

1) Click on 'MAIL' and enter a new mail name (eg, for david@yourdomain.com, enter 'david' in the box). Then click 'ADD'.

2) There are several options.

2a) For a POP box (eg, to check email through Outlook), tick 'mailbox' and enter a password twice.

2b) To redirect this email address to an existing email address, tick 'redirect' and enter the email address you want to receive the redirected emails.

2c) A mailgroup is a 'multiple redirection' where you can enter several email addresses that you want to receive a copy of the email sent to this account.

3) Click 'UPDATE'.
 

 
1) First try http://webmail.yourdomain.com/
2) Or, try http://webmail.yourdomain.com/horde/sqmail/src/login.php

NOTE: Do NOT put in www.
 

Within Webmail, goto Options >> Personal Information
Then under Timezone Options, change the settings to your local time - then click Submit.
 

2) Login to Webmail and check if there are emails in your Inbox. eg, http://webmail.yourdomain.com/
You should actively delete emails that are not necessary, or download them to your computer for storage (such as using Outlook).

3) Make sure you 'purge' the trash in webmail.
 

Please login to your mailbox via Webmail. Look for any emails from "Unknown" with a date of "December 31st, 1969" or 31/12/69
You should delete this email and any other emails with an obviously dodgy date. Don't forget to purge the Trash to remove any unwanted emails from your mailbox.
Now try again in Outlook.
 

The spammer finds your email addresses and website via search engines or other people who have you in their addressbook. They will try send emails from common email addresses at your domain, such as admin, webmaster, security, info, etc

The spammer masks your domains email address to fool the receiver into thinking its legitimate. This is commonly called "spoofing". Unfortunately, there is not much we can do since the spammer is originating on an external server. 

Please note that they are not targeting you specifically. The spammer would be doing this for literally thousands of domains across the internet. They usually stop after a few days and move onto the next victim. The best remedy is patience.
 

 
1) Check your internet security and Firewall settings. 
- Make sure you can view port 8443.
- Make sure the control panel URL is in your 'trusted sites'.
- Try lower the Privacy/Security settings. 

2) Disable, or modify your Firewall program settings to enable access to port 8443.

3) Some ISPs (Internet Service Providers) block access to some ports. Please make sure your ISP is not blocking port 8443.

4) Try access the control panel using a different browser.
 

 
Firstly, make sure you are trying to login to the right server.

Second, you must login with your domain name. DO NOT enter www.
eg, Username: mydomain.com.au
Password: mypassword 
 

 
The entry page for your website should be called either '.html' or 'index.htm'
Make sure your entry page is named all lowercase! Make sure it is NOT named 'Index.htm' or 'INDEX.HTM'.

You can FTP into your account, and delete the placeholder file, which is named 'index.html'
 

 
You must Refresh your browser. Your computer holds a copy of your website in 'cache'. 

Things to try:
1) Click Refresh/Reload on your browser.
2) Hold down the Shift key and click Refresh/Reload on your browser.
3) In the URL, put a question mark after the filename, eg  www.yourdomain.com/index.html?
4) In Internet Explorer, goto Tools >> Internet Options. Click on the 'Delete Files' button and delete all offline content. Then go to Settings and select 'Every visit to the page'.
5) If you are using a Proxy Server, call your ISP..

And of course, make sure you actually DID upload the file! Make sure it's in the correct directory/folder.
 

 
Frontpage extensions ARE installed. We install these extensions on all accounts. 

Check your frontpage settings to make sure you are uploading to the correct address. 
If you are uploading via http://, then use the Frontpage username and password assigned to your account (see your Account Activation email).
If you are uploading via ftp://, then use the normal username and password!